The Impact of Digital-Based Administration Systems on the Effectiveness of Student Services

Dampak Sistem Administrasi Berbasis Digital terhadap Efektivitas Layanan Mahasiswa

Abstract

The development of digital technology has encouraged educational institutions to implement digital administration systems with the primary goal of improving the quality of services for students. However, this administrative digitization process has not been entirely smooth across schools, due to variations in staff membership, facility availability and relatively conventional work habits. This article aims to explore the extent to which digital administration systems influence the effectiveness of studentservices and to identify the challenges that arise during implementation. The research approach used was descriptive qualitative, utilizing observation, interviews and document review methods in schools already implementing digital administration services. The results revealed that digital administration systems have significant positive impacts, such as increased service speed, data accuracy, procedural transparency and increased student satisfaction. Furthermore, digitalization has also played a role in advancing the work culture of administrative staff and teachers, with more structured, efficient and data-driven processes. However, several challenges remain, including a lack of digital skills, uneven technological infrastructure, and lack of buy-in for change. Overall, digital-based administration systems have a positive impact on the effectiveness of student services. However, human resource capacity building, infrastructure strengthening and ongoing outreach are needed to optimize the benefits of digitalization.